Terms of Service

1. Overview

These terms govern your use of the Shop All app and website as a shopper. By using the platform, you agree to them. If you also sell on Shop All (as a store or a used-item listing), additional Seller Terms apply to you as a seller.

2. Your account

The details you register with (name, email or phone number) must be accurate and belong to you. You're responsible for keeping your password confidential and for activity on your account. You must be 18 or older (or using Shop All under a parent/guardian's supervision) to use the platform. You can also register or log in with one tap using "Continue with Google" or "Continue with Apple" where that option is shown — we only ever receive your name and email from Google/Apple, never your password with them.

3. Orders & payment

Shop All is an open marketplace connecting you with independent stores and individual sellers — we aren't the seller of the product itself. When you place an order, you agree to pay the product price plus a flat 14.99 EGP service fee per checkout (not per store). You can pay online by card (through a licensed payment gateway — we never see or store your full card number) or choose Cash on Delivery where it's offered for that order. For larger Cash-on-Delivery orders, you may be charged a small deposit online at checkout with the remainder due in cash on delivery — this is always shown clearly before you confirm. Every delivered order earns you 1.5% of its value back as ShopAll Points once it's actually delivered — redeemable as a discount on a future order from your account page.

4. Delivery & shipment tracking

Delivery timelines are set by each individual store or seller and shown on your order. The shipment status you see on your order page (preparing, out for delivery, delivered, ...) today reflects what the store itself has reported from its dashboard — it is not yet a live feed from a third-party courier's tracking system, and your order page labels it accordingly. Shop All isn't responsible for delays outside a seller's or courier's control.

5. Returns, refunds & cancellations

You can cancel an order before it ships. Once an order is delivered, you can open a return request at any time from your order page by selecting a reason (defective, not as described, wrong item, no longer needed, damaged in transit, or other) — there is currently no fixed countdown window that closes off returns. The seller reviews and responds to your request; if you disagree with their response, you can escalate it to Shop All for a final decision. An approved refund is returned to your original payment method, or netted against the amount due if the order was Cash on Delivery. If something goes wrong with your order, contact Support and we'll help.

6. Reviews & platform conduct

Reviews and questions you post must be genuine and based on your real experience. Abusive, misleading content, or content containing another person's private information is not allowed.

7. Prohibited use

You may not use Shop All for fraud or unlawful activity, attempt to access other users' accounts, or interfere with the platform's operation.

8. Limitation of liability

Shop All provides the platform that connects sellers and buyers, but responsibility for product quality and accurate descriptions rests with the seller. We review listings before they go live, but we don't guarantee every detail in them.

9. Changes to these terms

We may update these terms from time to time. We'll let you know about any material change.

Questions about these terms? Contact support.